Answered By: David Hughes
Last Updated: Sep 23, 2022     Views: 3


The first thing you should try, if you haven't already, is typing the password rather than copying and pasting it. If that doesn't work, email the library with the following details

  • The resource you're trying to access
  • The password you're using
  • The address of the page you're using
  • The error message - if any - that comes up

We'll do our best to resolve the issue as quickly as we can